causing serious symptoms. alert your doctor right away, as difficulty swallowing, speaking, breathing, eye problems, or muscle weakness can be signs of a life- threatening condition. side effects may include allergic reactions, neck and injection site pain, fatigue, and headache. don't receive botox® if there's a skin infection. tell your doctor your medical history, muscle or nerve conditions, and medications, including botulinum toxins, as these may increase the risk of serious side effects. with the botox® savings program, most people with commercial insurance pay nothing out of pocket. talk to your doctor and visit botoxchronicmigraine.com to enroll. >> reporter: carol kennedy and her mother, ruth, were having their nightly phone call. suddenly the phone line went dead. ruth tried back, couldn't reach carol. then she called the sheriff's department. >> she's out there and she screamed and said, "oh no," and then the phone was dropped, and i'm just at my wit's end.