and because they were being so nice to me i wanted them to feel to. ainsley: terry and dawn, they work at your local waffle house. >> yes, ma'am. will he has some heart problems so he is not really working anymore. steve: you are the ceo. i know this warms your heart. when you walk into a waffle house everyone knows that connection we feel with your employees i don't know what you do to train them. welcome you. in welcome to waffle house. you sit down at one of the booths so nice and come over with pot of coffee. how did you feel when you heard about this book. >> gaines contacted me and told me all about it their story is born out of love. the love they have for our people and that happens thousands of times a day and all across our system with such wonderful people on both sides ever the counter. and so we were thrilled to see that this is their experience with our people and the folks
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