through so much that the tragedy and the difficulty of not knowing where their family members are for all these days added to the limited and sometimes conflicting information they were getting from malaysia and malaysia airlines. that's if they were getting information at all and now the news today, which is simply, simply heartbreaking. >> you know, there is no good way to break this news to a family member that's in this kind of circumstance. but they at least had it -- they had medical experts on hand. they had, as you could see in the video, stretchers on hand. the text messaging has raised a lot of eyebrows in terms of notifying family members that way. but they also held a lot of meetings and phone calls. our david mckenzie is standing by, live in beijing. i don't even know how you were able to get through the morning and do this kind of reporting, being surrounded in so much sadness and heartbreak. but fill us in for what the pictures didn't tell us, david. >> reporter: well, ashleigh,
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