in what we convey so we present things as accurately as possible. you don't want to provide false hope but you don't want to say definitively this is what happened. we don't have anything that they have confirmed at this moment. >> one of the big lessons we all thought came out of mh 370 was this issue of communication. and, again, we have a malaysian operated airline with officials going out there, not exactly being, i guess, thorough in what they're saying not entirelily be -- entirely being transparent in what is going on. so it would seem that the lessons from mh 370 have not been learned in airasia. >> reporter: it is key for these family members. and because these briefings are closed and only family members that choose to speak with the
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