phrase that is _ passenger experience. to use the phrase that is actually _ passenger experience. to use the phrase that is actually in - passenger experience. to use the phrase that is actually in pretty i phrase that is actually in pretty well used during this period, crisis does create some opportunity. and i've been saying for some time to team, you are now dealing with a new abnormal. and get used to it. i would say that, in terms of customer expectations, but i tend to see is they actually have not dropped or maintained. they've actually risen and a lot of customers when i touch them as they have not been in much of the last two and a bit years, surely these things have been fixed during this period. 0ur level of expectations here not here. most airlines, let's _ expectations here not here. most airlines, let's be _ expectations here not here. most airlines, let's be frank _ expectations here not here. most airlines, let's be frank about that, you had to let go for and have thousand staff? aha, you had to let go for and have thousand staff?— thousand staff? a third of our workforce- — thousand staff? a third of our workforce. then _ thousand staff? a third of our workforce. then we _ thousand staff? a third of our workforce. then we saw - thousand staff? a third of our workforce. then we saw this | thousand staff? a third of our- workforce. then we saw this booming demand and — workforce. then we saw this booming demand and i've _ workforce. then we saw this booming demand and i've said _ workforce. then we saw this booming demand and i've said before - workforce. then we saw this booming demand and i've said before to - workforce. then we saw this booming demand and i've said before to other| demand and i've said before to other ceos and airports, they can cope with the demand because you struggle to find the stuff, don't you? well. to find the stuff, don't you? well, ou have to find the stuff, don't you? well, you have to _ to find the stuff, don't you? well, you have to work— to find the stuff, don't you? well, you have to work a _ to find the stuff, don't you? well, you have to work a bit _ to find the stuff, don't you? well, you have to work a bit harder - to find the stuff, don't you? well, you have to work a bit harder but |