We used to think of it as the Spirit of Australia, but in recent years we've had much more of a love-hate relationship with Qantas.

Now, the man who's been at the helm for 15 years is on his way out. 

Today, ABC investigative reporter, Stephen Long, on how Alan Joyce changed our national carrier, and whether our flying experience will improve, now he's going. 

Featured: 

Stephen Long, ABC investigative reporter 

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