The Domino's Effect Shows Growing Competition for Your Favorite Pizza Post-Lockdowns by John Schnatter

For the second time in two years, customers prefer Domino’s Pizza as their favorite pizza over Papa John’s. The pizza delivery business is certainly getting more competitive post-lockdowns, but this result marks a real reversal of fortune for the company I founded from the broom closet of my dad’s tavern in 1984.
Recently, the 2020-2021 American Customer Satisfaction Index (ACSI) for the restaurant industry was released and showed thatDomino’s Pizza beat Papa John’s in customer satisfaction for the second year in a row. Papa John’s also received its lowest score since 2009, which was under the leadership of then-CEO, Nigel Travis.

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