SWBC Leverages FICO Customer Communications Services to Deliver More Successful Debt Resolutions

SWBC Leverages FICO Customer Communications Services to Deliver More Successful Debt Resolutions
With FICO, leading financial services company can more easily connect with borrowers in customizable, action-oriented interactions
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Highlights:
SWBC leverages FICO® Customer Communication Services for Collections (CCS) to build a digital communications system, allowing clients a dynamic interactive omnichannel platform to drive more successful debt resolution.
Adopting FICO CCS enables SWBC to enhance the borrower experience by providing clients with the tools they need to engage their borrowers with convenient and respectful digital communication channels.
Global analytics software provider FICO, today announced that SWBC, a diversified financial services company, implemented FICO® Customer Communication Services for Collections to build an enhanced digital communications system that provides its clients with best-in-class communication tools to interact with their borrowers. SWBC not only improved service offerings for clients, but also created internal efficiencies with more automation.

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