To ease the burden of maintaining their IT infrastructure, many companies, especially SMBs, turn to third-party IT providers. Called managed service To ease the burden of maintaining their IT infrastructure, many companies, especially SMBs, turn to third-party IT providers. Called managed service providers (MSPs), they make life easier for their clients, but deal with many problems of their own, including fragmented tech tools that result in complicated workflows, cut into time spent serving customers and even eat into their profitability.