State Agency Develops Plan to Stop Fraud, Improve Service

State Agency Develops Plan to Stop Fraud, Improve Service
New Mexico Gov. Michelle Lujan Grisham has announced several upcoming changes to the Department of Workforce Solutions to improve technology capabilities in handling unemployment insurance claims and reducing fraud.
June 28, 2021 • 
From the creation of a fraud specialist team to a partnership with outside IT experts, the changes announced this month by New Mexico Gov. Michelle Lujan Grisham are pointed squarely at reducing fraud and improving operations within the state’s Department of Workforce Solutions.
Unemployment benefit systems across the country have been stressed by the influx of demand during the COVID-19 pandemic, and New Mexico was no exception. While DWS did launch a single sign-on system in 2019 to make services more easily accessible, a newly announced set of changes will further improve the systems and its security.

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