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Credit:
Courtesy Neil Lane; Inset: ABC
When Neil Lane sat down with Matt James to peruse engagement ring options ahead of this season's finale of
The Bachelor, it was quickly apparent their chat wouldn't be business as usual.
For more on Matt James' season finale of
The Bachelor, listen below to the episode of PEOPLE Every Day.
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"In all the years I've been doing this on the show, I've never met someone who was dealing with the depth of what Matt was obviously going through," says Lane, the hit ABC franchise's long-time jeweler. "Usually there's nervous excitement about the woman they've fallen in love with and excitement about picking out a ring, but it was a different feeling from Matt from the get-go and he let me know right away. He was torn and his thoughts were heavy - not because of the women but because of the experiences in his life."