• Basic accounting/bookkeeping including; payment processing; G/L reconciliation; account transaction research
• Report compilation, log updates
• Delinquent Account review, collections outbound/inbound call handlings
• BSA/AML requirements including KYC/CIP as needed
Communication skills:
• Provide exceptional customer support to internal and external customers of the Bank, exhibiting concern for the customer’s issue/problem and a desire to reach an effective resolution
• Exhibit the ability to de-escalate customer calls where necessary and address complaints while maintaining the bank’s and the business unit’s policies
• The incumbent will exhibit an ability to communicate effectively, at all levels, in both written and oral presentation