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Here’s an issue only a few folks may come across, but we’re sharing the info just in case. If you own a
Nest Hub Max, as well as a Nest x Yale smart lock, this is for you.
For those enrolled in the software preview program for the Nest Hub Max, Google is advising that a new software update is breaking your Nest x Yale lock’s connection to the internet. How does this affect users? For one, they won’t be able to use their apps to unlock the lock, and in addition, guest codes may stop working properly. Basically, your smart lock becomes a dumb lock. Google states this is happening because the update is forcing some units to connect to the Hub Max for its internet connection.