Digital-savvy customers
The customers will now be able to avail a host of services from an easy-to-interact menu-based chatbot that can be accessed 24*7 on the messaging platform. The company is offering informative, transactional, and location services through this new initiative, with the objective of providing its new-age, digital-savvy customers a seamless and easy-access engagement, Hero MotoCorp said in a statement.
“Initiating WhatsApp support is in line with our objective to provide contactless and easily accessible sales and service options. With this new digital initiative, we hope to strengthen our connection with the customers and at the same time ensure hassle-free, timely, and effective solutions at their fingertips,” Naveen Chauhan, Head – Sales and Aftersales, Hero MotoCorp, said.
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