Guest-first: hotel systems must prioritise hospitality experiences

Hospitality is built on a central pillar - providing an exceptional experience for guests. From countryside pubs with rooms to city-centre hotel groups, the focus of every good hotelier is the guest. In today’s increasingly digital world, hotel technology must ensure the guest experience is also at the heart of the platforms created to service the industry.

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Guestline Sarah Jones , Andrew Metcalfe , Thibault Catala , Front Office , Sarah Jones , Customer Success Director , Guest Experience , Guestline Insights , Economic Intelligence Unit , Property Management Systems ,