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The survey was conducted in response to the UK Government’s consultation on the ‘Consumer Experience at Public Electric Vehicle Chargepoints’.
More than 1,000 drivers participated in the survey, highlighting widespread support for the rollout of contactless credit and debit card payments, being able to use one charge card (also known as an RFID card) or app across multiple charging network operators, and higher levels of reliability.
The survey also highlighted the importance of the public charging network even to those with off-street parking, with 92% of electric vehicle drivers relying on the public charging network at least once a month.

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