>> just gave my dad a big hug and we were both crying. we're like, i can't believe this. you know? what happened? >> keith's good friend craig bradley was there to lend his support. . >> what was the he doing? this was the first time you were able to see him eye to eye? >> i could just tell he was shaken. >> as if the news couldn't get any worth, their great dane cleo along with a second pet daisy had also perished in the flames. craig and keith walked the property, surveying the damages. >> we get to the koi pond. got to get those fish out of there. julie would kill me if something happened to those fish. i was like, you know, let's not worry about that right now. >> overwhelmed by loss, the griffiths were faced with the question, how could this have happened? >> the first thought was that it was the new heating and air unit. it had just gone in. >> the unit had been installed just days before the fire adjacent to the master bedroom. >> that was my very first thought, that somehow the new heating and air unit wasn't put in properly. >> faulty installation? >> yeah.
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