people would look you dead in the eye, say i'm going to call you back next week and never do it. at the time i was in a homeless shelter and had a son, i didn't have a luxury of waiting for a call on tuesday. i learned quickly there's no santa claus, no tooth fairy and tuesday is not going to come. we have to remove every obstacle possible and do everything in our power to make the customer to make a yes or no position. it's not about high pressure. it's about high service, removing the obstacles. i've got a better chance you saying yes because people say no not returning phone calls and email. >> you think it's about getting face to face. >> or on the telephone. with telesales it's a big part of business. we need them to make a decision while interacting with us. not on a proposal we send via
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