>> storming the place and people being killed was not a lot easier. it's a very hard thing to live with. >> the sheriff said today given the desperation of the gunmen, this was bound to end violently. >> unfortunately , final outcome was three innocent people lost their lives. still, the vast majority of the people held there that day were released unharmed. i attribute to that some very brave souls who put themselves significantly in harm's way and frankly the leadership of the organization, i think, handled it very well. >> in his february 1995 trial, 21-year-old lloyd nguyen is convicted of three counts of murder. the motive, nguyen and his colleagues had trouble adjusting to life in the u.s. and wanted to draw attention to problems in their home country of vietnam. in 2003, lisa writes a book about her hostage experience, which continues to affect her