only a paper result. that they figured out a way to make the statistics look better, even while veterans are still waiting too long to hear about their claims. and it is the same thing for the wait times that veterans expect when they're trying to get v.a. health care appointments. veterans have been waiting too long. forever, they have been waiting too long. but in the extra-overwhelmed v.a. health system of today, the wait times became so politically unacceptable, that v.a. decided to crack down on it. they set a systemwide goal that no veteran would wait more than 14 days to get an appointment. and they had the same problem of meeting those goals or steaming fast towards those goals on paper, but it turns out they were only paper results. they weren't making real progress, they just made it look like they were making progress. this is not the first time this kind of thing has happened. in 2012, the inspector general claim kd bullpucky on the claim that 95% of patients were getting mental health treatment within 14 day ds.
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