do. but i didn't even know if we needed do it at that point. i just said, can i call you back? >> i ran downstairs. i told my mom, whoever this is, i don't know why they're doing this, but this isn't real. i knew for sure that there was no way that whitney was alive especially because laura's friends are some of my really close friends. they know whitney through me. and even one of my closest friends went and visited, and she's really close with whitney. they never said anything about it. so i knew for sure there was no way it was whitney. >> nevertheless, at 2:00 a.m., colleen called the family dentist, who agreed to pull whitney's records. schenn she called her husband newell. >> i know because the edge in her voice that there's something up, and i go -- my thought immediately -- i said, not carly! i just said, not carly. thinking that maybe carly had been in some accident.