else. >> this is scary and you're just -- it's what is in your and jack jackie's brain. >> she gets her talking about marketing. dana's gets the words out with referral and calls to former customers. >> jan, it's connie. >> we send a postcard backup saying i'm sorry we missed you by phone. here's the specials, give us a call. we get those too. >> so you have a ton of prior and occasional. >> yes, just you and jackie are calling. >> yes and sometimes i bring somebody in. >> connie and jackie both have computers on their desks. what are they used for. >> the website and i do e-mails. >> what does jackie think about this. >> it's definitely not the best way. we spend a lot of time, waste a lot of time looking for client cards, filling out client cards.
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