during taxiing. passengers attempting to hold airlines accountable, several filming the altercation on their phones. >> we need to speak with you. >> i don't understand why i have to get off this plane. i had to use the restroom. >> reporter: the flight ultimately returned to the gate with all passengers aboard. fbi and tsa agents were waiting. delta telling abc news that it's imperative that passengers comply with crew instructions during all phases of flights. especially at the critical points of takeoff and landing. as for that kicked off delta passenger, he was refunded for half of his ticket and took a different airline home. >> all right, rebecca jarvis with us on set tonight. united ceo making good on that promise. in the meantime, other airlines now following suit. >> there are other airlines. southwest airlines, for example, which bumped the most passengers from their planes last year, today saying they will not overbook future flights. they cited the united incident as a catalyst for that.
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