five city blocks were shut down in rush hour. >> we did have one person that -- the tour guide that had to be removed from the bus. her head was caught under the dashboard, actually. and rescue one had to remove her. she wasn't badly injured. >> i was praying, hoping nobody got killed or, you know what i mean? all i see is just people laying on the ground. >> reporter: police say the investigation is just beginning. they're going to be looking at city surveillance video in the area as well as surveillance video from private businesses to find out what really happened. ryan smith, abc news, times square, new york. we're learning new details this morning about the insider attack on a military academy in afghanistan that claimed the life of an american general. major general harold greene just sent to afghanistan in january after a promotion. he was promoted to deputy commander of training. he was among a group of senior american and afghan officers visiting the base when an afghan soldier open fire.