so that may mean at some point that the family needs to be transitioned to another organization that can help. but definitely the red cross will be working with these families for at least a year. >> now, this must be very jarring for you, rene, how could go from disaster scene to disaster scene, you and the people who work for you have to stay strong and help these families out. what is that like? >> red cross volunteers and red cross staff are a different breed of people. my volunteers are the most amazing people. they're incredibly resilient but you do raise an important point. part of our responsibility is to work with them. one of the reasons that we ask for so many volunteers is that we have to rotate people in and out of disasters. since this derailment occurred we've also responded to over 30 fires in our territory. so every single day we need volunteers to go out. and the more volunteers we have,