that is probably going to lose that restaurant -- that is bordering on libel. businesses have a right to defend themselves from that. >> businesses have a right to defend themselves when competitors put up negative reviews to undermine your business. you've got to go after that. otherwise, the customer is always right. it's especially true in the time of social media. i got a watch it broke. they wouldn't fix it. i said i was going to tweet about your service. they said they would fix it. i'm all for it. >> don't mess with suzy. >> maybe this is why i'm not that successful. i think the customer is not always right. there are a lot of cranks out there. if you run a bad business and customers are annoyed, you'll go out of business and that's great. a couple of cranks shouldn't be able to destroy your business. they have power and use it to
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