it takes us to the privacy policy. a lot of people are stopping at this point. if you scroll down and read the information, you have to agree that your information can be retrieved from the irs, from department of homeland security, and other government agencies as well. and you have to give your social security number eventually if you want to find out if you are eligible for this. a lot of people are saying, i don't want to do this. i don't trust the system. i don't have faith in the system. therefore i'm not giving my personal information. including julia mcpherson-crenshaw on facebook. she writes we tried for weeks. gave our information, driver's license, social security card. they can't verify our identity. we talked to a navigator. they said a problem solver would call us back in three to five days. that was a month ago, she says. we have been on the website on off peak hours and it crashes. she got on this morning and all that worked was the removal button, she said. some of the producers i mentioned were trying to get on. this was peter deucy trying to