days were not well rested, weren't paying bills and were stressed. but where you sit, were passengers' safety endangered during that time? >> it was getting worse as we moved forward and just based upon the things you brought up, the emotional state of the could be patrollers thursday and friendship was among the worst i had ever seen. and everyone has their breaking point, and i was concerned that break points of larger amounts of people were getting closer and closer. since the announcement on friday afternoon, the mood has improved immensely. people were able to go home, spend time with the families, get a couple good night's rest and we're ready to get back to work as normal. >> i never want to hear the words air traffic controllers and breaking point in the same sentence. but, you know, dan, you've pointed out you can't flip a switch and everything goes back to normal. so after these 35 days, how do you get it back to, you know, a well-oiled machine? what's gone wrong? what has to happen today? >> well, that's something we've
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