think? >> no, tons of prank calls come in every day, and they go through a process to determine the authenticity and if they're worth the president's time to take. this was not a white house break down. they called the office to see why it was happening. they asked questioned about why there was an l.a. area code. jared kushner didn't check with the legislative affairs team and made a rogue decision to put him on the call. >> what is proper protocol? >> it is to contact a staffer that has the lead, in this case it is a u.s. senator. you speak with your legislative affairs director. you call them to say what is the call about, why is he calling