and when passengers see this scene, if you will, i don't know what they were thinking, but i know the ones that have contacted us were concerned and worri worried, my word again, angst. >> this potential lawsuit -- >> three apologies. how did you feel about the three apologies from united? were you -- >> the apology? >> the apologies. >> i thought it was staged. i thought it was, you'd better get out there and correct what you said originally, i think you ought to make it sound like you mean it. i didn't get that feeling. you are? >> alex perez with abc news. besides settling this potential lawsuit, twhas thwhat is it tha want united to do moving forward? and for those of us who don't know your father and just met him through this video, besides being a good father, what kind of person is he? at that moment, what was going