The conversation with Deloitte on Monday was part of a meeting of the Florida Senate Select Committee on Pandemic Preparedness and Response.
Deloitte leaders said they're sympathetic to the challenges Floridians have and are still facing with unemployment during this pandemic.
When questioned by state legislators, Deloitte officials said the system was working well when it first launched in 2013 and was stress-tested to handle hurricanes and a financial crisis. But the pandemic caused a drastic spike in demand.
For almost a year, Spectrum News has been reporting extensively on the issues with the Florida Department of Economic Opportunity's CONNECT system, including delayed benefits and issues accessing the site.