By Denis Boudreau
Mar 10, 2021
COVID-19 has changed how we do just about everything, from banking to shopping to schooling to working -- even personal communications. One silver lining is the increased attention to the importance of digital channels, as well as the
accessibility of those channels. That’s because an estimated 26% of the U.S. population has some form of disability – vision, hearing, cognitive or limited motor mobility.
Many organizations have made progress updating their websites and apps to be digitally accessible to people with disabilities. The same can’t be said, however, for other forms of electronic content such as PDFs, which are increasingly used by services like the Centers for Disease Control and Prevention and state and local governments to convey vital information and updates to the general public.