ASK TONY: We moved out after a fire but Scottish Power still billed us

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The debit was stopped for two months but started again in February 2021 at £255. Then staff said it would increase to £319.
We contacted the firm twice more and made the complaint official in March when we were promised a call back which never came. 
What's more, as part of the refurbishment, we installed gas central heating and had informed Scottish Power of this in August 2020.
We are in our early 70s. I have high blood pressure and diabetes and was told I would be a priority case.
R. H., East Ayrshire.
Tony Hazell replies: I sent your problem to Scottish Power towards the end of March but it wasn't until June 17, after much hassling by me, that you finally received a call saying a cheque was in the post! In fact, it was paid into your bank account.

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